Shipping Policy

Processing Time
All Smile Box™ orders are processed and prepared for shipment immediately after purchase. Once your order is confirmed, our fulfillment team begins packing your box to ensure a smooth and timely delivery experience.

Tracking Information
A tracking number will be generated and sent to your email within 48–72 hours after your order is processed. Please allow this time for the carrier to update their system and activate your tracking link.

Shipping Time
Shipping times may vary depending on your location, local postal service, and external factors such as holidays or carrier delays. Once your package is in transit, you will be able to monitor its progress through the tracking link provided.

Address Accuracy
Please ensure that your shipping address is complete and correct at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Lost, Delayed, or Damaged Packages
If your order is significantly delayed or appears to be lost in transit, please contact our support team. We will work with the carrier to assist you.
In case your Smile Box arrives damaged, please reach out to us within 7 days of delivery with a photo of the item and package.

Customer Support
For any questions regarding your shipment, tracking number, or delivery status, feel free to contact us at:
contact@amz-mysterybox.site